The digital transformation of banking is taking place at rapid pace and the massification of new transactional channels, different from the office, is constant. The financial system, in addition to investing in technology against electronic fraud, works through financial education training its users in good prevention practices.

According to the Superintendence of Finance, in Colombia, for the first time in 2018 the number of transactions made through internet exceeded the number made in office. This revolution in the country in this area is reflected, in addition to the use of the internet and in the use of other channels such as mobile banking, audio response systems and automatic payments.

This massification of electronic channels also poses significant security challenges, as criminals also use technology to sophisticated threats of theft to Banks and users.

To this end, Banks invest considerable resources and have robust security mechanisms at their disposal to mitigate the risk of electronic fraud.

But beyond the investments that are made in order to shield the financial system and offer security to it users, it is necessary to train citizens in transactional security so that they themselves are the best watchdog of their financial resources and make responsible use of the different transactional channels.

Source: BBVA Colombia